Book of Life Essay Example for Free

Book of Life Essay Human Resource Management A Review of Training Methods at Capital One Corporation(choose ur company) Summary 0 Introduction 0 The Training Manager(responsible for delivering training)- talk about training manager and his responsibilities 0 Mode of Training Delivery at Capital One Corporation-I . talk about how training could be delivered to meet the needs of workers 2. Talk about the type of delivering method you think will help the rganisation, either instructor led method or self- placed method and state why u think the method you chose will be beneficial to the other. 0 Identification of Training Needs . Talk about identification of training needs and its importance. 0 Conclusion 0 Recommendations 0 References Personal and Managerial Effectiveness Challenges of workforce diversity in Sony Corporation(choose ur company) Introduction 0 Workforce Diversity (Sony Corporation)- 1 . alk about the company ure using

Role Play Reflection and Self Critique

Role Play Reflection and Self Critique Self-Critique Pillay Sheryl Interpersonal Communication Tania Holz The aim of this assignment is to write a self-critique based on a role play, and reflect critically upon my strengths and limitations, that relates to the theory and knowledge regarding the use of communication and interpersonal skills, and how and when to build rapport, empathy, listening and active listening communications within a role-play. I felt it is important for me to progress my ability to pay attention to other people more by considering their purpose and opinions before I respond. My current level of actively listening is lacking in regards to theory. For example the role play is between a lady and I, whom I met for the first time whilst travelling to college. She has two children and is finding it difficult to balance life, between family and work. In the conversation we had it is obvious that the interpersonal skills which are located in the video are broken down into rapport building, empathy and active listening and there processes to effective communication.   Rapport Rapport is the on-going and continuous skill we rely on when we engage with others. Rapport is essential for the maintenance of a good relationship and is essential at the start of a new relationship. On first meeting someone, our conversation tends to be centered on things we have in common. We exchange information and we attempt to explore and discover what we have in common. Through the discovery of our commonalities, we test one another and are better able to determine how similar our attitudes and values are to theirs and soon we form a first impression. (Holz, 2015). According to (Robbins,1986, p. 207)† rapport is the ability to enter someone else’s world, to make her feel that you understand her, that you have a strong common bond. It’s the ability to go fully from your map of the world to her map of the world. It is the essence of successful communication,† (Robbins, 1986, cited in Holz. 2015). According to Hargie(1999) it is significant that suitable body linguistic is used; when immediately evaluate what body language is telling us, we may take more persuasion with vocal message. When there is a discrepancy between your body language and what you are actually saying, then the person we are connecting with will believe the body language. Building rapport begins with exhibiting suitable body language being friendly, comfortable and opens (Hargie, 1999) As well as being considerate and corresponding appropriate body language with the person we are connecting with, it benefits if we can also match their words.Mirroring and making sure what has been said are valuable strategies for recapping what has been said by the other person.It will approve that you are listening but it will also give you a chance to use the words and phases of the other individual. The way in which we use our voice is vital in increasing rapport. When we are anxious or nervous we tend to speak more fast, this in turn can make you seem anxious and worried. We can differ our vocal sound, tone, volume and pace in methods to make what we are saying more stimulating but also to come across as more calm, open and welcoming. One shouldtry lowering their tone, talk more slowly and softly, this will help you develop rapport more easily (Hargie, 1999) Listening According to Hargie (1999), when we communicate with someone we also listen at the simultaneously for a response. When we listen we assess in order to plan our response. Sometimes we can procrastinate before the other person has completed talking and hence we may not be listening efficiently to the next person. Hartley (1999), details two other barriers to effective listening. One is verbal encounters. Instead of listening to somebody we are question what the individual is saying, whilst they are trying to say I what is on their mind, and then we lose track of what the person is trying to saying. Then a problematic event arises and we need to find facts where we lose sight of the whole message while we are busy trying to focus on the evidences of the conversation. Effective conduct with effective listening contains being open to the person, sustaining attention to the person, move away from interruptions and the postponement of a response until you have clear understanding of what has been said to you (Hartley,1999, p. 57) Active Listening Hartley (1999) describes active listening as: You need to inspire the person to talk and demonstration that you are giving them your full attention. This is while you are observing and processing the info that they are conveying (Hartley, 1999, p. 59) Empathy According to DeVito (2014), Empathy and Empathic Listening, is the ability to try and feel what the other person is feeling and to see the situation as he or she does. Try to see the situation as punctuated by the other person and how this differs from your own punctuation (DeVito, 1992, p. 101). According to Bolton (1987) there are three components that define empathy: â€Å"The empathic individual has a delicate and precise understanding of the other person’s emotional state while upholding certain disconnectedness from the other person. Empathy means accepting the situation that subsidizes to the â€Å"triggered† emotional state. The empathic individual connects with the other person in such a way that, that person feels accepted and understood,† (Bolton, 1987, cited in Holz, 2015). When Sandra sat next to me on the gastrin, she greeted me with a friendly smile and it was easy to start a conversation. She mentioned that she had seen me before, and that she had just lost her husband three months ago. Rapport is the on-going and continuous skill we rely on when we engage with others. Rapport is essential for the maintenance of a good relationship and is essential at the start of a new relationship. On first meeting someone, our conversation tends to be centered on things we have in common. I mentioned to her that I live in Midland and told her where I lived exactly, to my surprise we both live in the same street and Sandra noticed me at the Spar shopping center. We exchange information and we attempt to explore and discover what we have in common. Through the discovery of our commonalities, we test one another and are better able to determine how similar our attitudes and values are to theirs and soon we formed a first impression. It is significant that suitable body linguistic is used; we immediately evaluate what body language is telling us, we may take more persuasion with vocal messages. When there is a discrepancy between your body language and what you are actually saying, then the person we are connecting with will believe the body language instead. Sandra look exhausted and it seemed to me that her hair was not combed, yet she had a smile on her face and I was not sure if I could ask her if she was okay. Since it was too soon for me to be placing judgements, however I felt empathy toward her. Being considerate and corresponding appropriate body language with the person we are connecting with, it benefits if we can also match their words.Mirroring and illuminating what has been said, are valuable strategies for recapping what has been said by the other person.It will approve that you are listening but it will also give you an opportunity to use the words and segments of the other individual. I leaned forward and looked into her eyes and said to her â€Å"you said you had seen me before, where did you see me, you too look rather familiar too?† The way in which we use our voice is vital in increasing rapport. When we are anxious or nervous we tend to speak more fast, this in turn can make you seem anxious and worried. You can change our tone, volume and speed in means to make what we are saying more exciting but also to come across as being calm, open and friendly. One shouldtry lowering their voice, and talk more slowly and softly, this enable you to build rapport.. I spoke in a very soft tone, but Sandra could not hear me properly since there were a lot of people talking around us, as well as the noise from the gautrain hampered our conversation. However she mentioned where she had seen me and the difficulties she going through. It was evident that she was at her lowest point and was trying to cope with life. She had just lost her husband and was barely coping. According to DeVito (2014), Empathy and Empathic Listening, is the ability to try and feel what the other person is feeling and to see the situation as he or she does. Try to see the situation as punctuated by the other person and how this differs from your own punctuation (DeVito, 2014, p. 101). I could relate to her lost since I have lost my sister also in a car accident too, and I still did not get over her loss. She had passed on seven years ago, but I could never relate to Sandra’s loss, since she had two little children she need to think off, and in laws which she was not speaking to. According to Bolton (1987) there are three components that define empathy: â€Å"The empathic individual has a delicate and precise understanding of the other person’s emotional state while upholding certain disconnectedness from the other person. Empathy means accepting the situation that subsidizes to the â€Å"triggered† emotional state. The empathic individual connects with the other person in such a way that, that person feels accepted and understood,† (Bolton, 1987, cited in Holz, 2015). I could relate to Sandra and found it difficult to separate my feelings, there were times when I too felt very emotional and my eyes would fill with tears, however I constantly looked down so that she could not see my emotions. According to Hargie (1999), when we talk we also listen at the same time for feedback. When we listen we evaluate in order to plan our response. Sometimes we may already know what we are going to say before the other person has finished talking and hence we may not be listening effectively to the other person (Hargie, 1999, p. 120). Sandra was explaining her conflict and I taught to myself I am hearing what you are saying but how do you know that they are feeling this way, did they tell you that you are not welcome, or how do you know they do not like you, why are you speculating? According to Hartley (1999), instead of listening to somebody we questioning what the person is saying while they are saying it and then lose track of what the person is saying. Then there is a problem of fact hunting where we lose sight of the complete message while we are busy trying to focus on the evidences of the conversation. Effective conduct with effective listening contains being open to the person, sustaining attention to the person, move away from interruptions and the postponement of a response until you have clear understanding of what has been said to you (Hartley,1999, p. 57) I tried figuring out whether she was having a problem with her in laws or if she was not coping with life, and how all of this was affecting her. I noticed in her voice how this all had an impact on her mental wellbeing. My strengths demonstrated in the role According to Bolton (1987) there are three components that define empathy: â€Å"The empathic person has a sensitive and accurate understanding of the other person’s feelings while maintaining certain separateness from the person. Empathy means understanding the situation that contributes to or â€Å"triggered† those feelings. The empathic person communicates with the other in such a way that the other feels accepted and understood† Bolton, 1987, cited in (Holz, 2015) Sandra: â€Å"since my husband died my in laws stopped visiting us, it is obvious they only visited because they loved their son, they use to come and visit us every Saturday, now they do not come anymore.† Sheryl: I am so sorry you have to go through so much, and I don’t know your in-laws at all, but maybe they also grieving. I am sure they will realize how important it is for them to support you and the kids right now. You know we all grieve differently! Sometimes we let pride stand in the way of our happiness, I think you should sit down with your in laws and discuss you’ll feelings since you’ll were so close after all, and now something is creating a wall. Right now in your life I’m sure you need each other, so why not invite them for lunch, after all it is your in-laws right and your kids love them too. Rapport is the on-going and continuous skill we rely on when we engage with others. We exchange information and we attempt to explore and discover what we have in common. Building rapport begins with exhibiting suitable body language being friendly, comfortable and open. The way in which we use our voice is vital in increasing rapport. Sandra: I am so sorry to bother you but would it be fine if I could come visit you later after work since you have helped me so much and I am afraid I might just look for excuses again not to invite my in laws over for dinner. I barely know you, but you have already helped me so much, you have surely removed a huge brick of my shoulder, and if you say no its okay. Thank you for everything. My limitations in the role- play My soft nature and introverted personality often restricts me from making lots of friends. If Sandra did not initiate the conversation, I am sure I would not have started it. I do see my own limitation, and I need to improve on my interpersonal skills especially building rapport. However once the conversation kicks off, and I become comfortable I find my knowledge quite beneficial to lots of people. Therefore I need to work on my personality. According to Rane (2011) it is important to listen and to† Stop talking, one cannot simultaneously talk and listen. The speaker cannot speak and put the message across if the listener continues to talk. Therefore, the first commandment is that the listener should stop talking and start listening (Rane, 2011, p 44). As Sandra was explaining what she thought about drunk drivers, I could relate and could not stop myself from expressing my anger toward them and I quoted â€Å"government should put more stricken implications toward these people, they have no respect for the road and innocent people’s lives are taken way, from loved one’s only because they choose to be reckless, I really do not think it is fair, that they get off so easily and we are punished forever, we do not get to see our love ones.† I see how I need to control my emotions, because it takes over my mind, and I can see clearly in the video how emotional I become. It is easy for me to remain constant or in congruent without emotional attachment. Conclusion As I observed the role play with Sandra, I saw lots of examples of rapport building, active listening, and empathy. I have also learned to listen, and not just jump to my own conclusion. I have also become aware of my strengths and limitations. Interpersonal communication has made a huge difference in the way I viewed communication, most of all it has given me a sense of reflecting and changing my personality in order to be able to build rapport, which is crucial in being a counsellor. References DeVito, J. A. (2014). The Interpersonal Communication Book: Pearson New International Edition (13th.ed). Harlow, England. Hartley, P. (1999). Interpersonal Communication: Interpersonal Communication (2nd ed.). Routledge: New York, NY Hargie, O, Dickson, D Tourish, D. (1999). Communication in Management. Retrieved from: https://books.google.co.za/books?id=vgyKLyEn22ACsitesec=buysource=gbs_vpt_read Holz. T. (2015). Session 3 [Power Point Presentation]. Retrieved, 28 April 2015, Retrieved from http://mysacap.sacap.edu.za/my/ Rane, D. B. (2011). Good Listening Skills Make Efficient Business Sense. IUP Journal of Soft Skills, December 2011. Retrieved from: http://connection.ebscohost.com/c/articles/78153521/good-listening-skills-make-efficient-business-sense

What Is Security Dilemma Politics Essay

What Is Security Dilemma Politics Essay There are a number of security dilemmas currently working in Asia. This security conflict is driven by the competitions between pairs of countries different in their capabilities. Here, Pakistan views India as its primary threat, which in turn views China as its principal security concern. China on the other hand regards the United States as a challenger to its dominance in Asia and the United States is trying its best to maintain its hegemony and the consequent status quo. The unequal relationships in Asia have the ability to thwart global arms control and non-proliferation efforts.  [1]  They also have the deadly potential to fuel a dramatic expansion of ballistic missile and nuclear proliferation throughout the region.  [2]  Scholars gathered at a Russian think tank known as Institute of World Economy and International Relations (Imemo), which advises Kremlin, talked about the threat of nuclear war in South Asia being greater than anywhere else in the world today.  [3]   What is Security? National security has figured prominently in academic and political discussions of foreign policy and international politics since the end of World War II. Richard Ullman defines threat to national security as an action or sequence of events that threatens drastically so as to degrade the quality of life for inhabitants of a state or threatens significantly to narrow the range of policy choices of a state. The term security in International Relations has conventionally been defined to mean protection of a state or nation to threats emanating from within as well as outside its boundaries. According to Walter Lippmann, a nation is secure to the extent to which it is not in danger of having to sacrifice core values, if it wishes to avoid war, and is able, if challenged, to maintain them by such victory in such a war.  [4]  The security of a nation rises and falls with its ability to deter such attacks on its sovereignty and territory. The Western nations and the Euro-centric view of International Relations has largely identified this position with the Realist school of thought that focuses mainly on acquiring more power in the anarchic system. Scholars from the Realist school of thought have always argued that states are self-interested, power-seeking rational actors, who seek to maximize their security and chances of survival. In their view even if there is cooperation between states it is only to maximize their own security and not for any idealistic reasons. The modern nation-state is the highest form of political order we have so far been able to develop and sustain. It evolved into its present form through the Treaty of Westphalia in 1648, needed to secure itself from external threats and keep its territory intact. The history is testimony to the fact that the states in the international system are unable to coexist with each other in harmony and have made each other insecure by their mere existence. Their actions in pursuit of their national security have often resulted in frequent wars when combined with that of others. Thus the concept of security as developed in the early years of security studies post Second World War took State as a unit of analysis. What is Security Dilemma? The states in the international system through their actions try to enhance their security as much as possible. There interactions are primarily responses to what is known as Security Dilemma in the literature on International Relations. It is also known as the Spiral Model. John Herz was the first to coin the term security dilemma in his 1951 book Political Realism and Political Idealism. According to him the states are driven to acquire more and more power in order to escape the impact of the power of others. This, in turn, renders the others more insecure and compels them to prepare for the worst.  [5]  In contrast to other classical realists of the time who focused on human nature as the main difficulty, he based his concept on the anarchic structure of the international system. The security dilemma is the core assumption of Defensive Realism, which believes that due to the anarchic structure of the international system, states focus mainly on their survival through any means making them obsessed with security.  [6]  In International Relations, Defensive Realism is a variant of Structural Realism with famous international relations scholar Kenneth Waltz propagating this notion. Waltz argues that the security dilemma is escapable because the weaker states will try to balance against their rivals and bandwagon with the stronger state in order to gain security in event on an attack by the enemy state. In contrast to this Offensive Realism, another variant of Structural Realism believes that states want to accumulate more power rather than just secure themselves. It points out that if states are able to gain an advantage or an edge, they will readily do so. John Mearsheimer, the strongest proponent of Offensive Realism argues that no state can be sure of other states intentions, which can change over a course of time and use its offensive capabilities.  [7]  He is in agreement with Hans Morgenthau, one of the earliest proponents of Realism in Intern ational Politics, that there is not limit of states desire for power. For Mearsheimer the security dilemma is inescapable, as the anarchic nature of the international system will force states to maximize power and enhance their security because they cannot trust each other. Neorealists and Constructivist schools of thought have also used security dilemma as a concept. Neoliberal scholars argue that one of the functions of international institutions is to alleviate security dilemma.  [8]  Whereas Constructivists assert that alleviating the security dilemma is one of the channels through which reshaping identity can remake anarchy.  [9]   Robert Jervis explains this concept as the notion that increasing a states security causes other states to increase their own security, which in turn decreases the security of the first.  [10]  The system thus coerces the states into taking certain losses to cooperate in order to bring stability and relative security. Yet the inherent desire remains to dominate the political arena through cheating, bargaining and collaborating to hinder cooperation. A security dilemma arises out of the anarchic nature of the International System. Each state has to take responsibility for its own security in the system of self-help for its own survival. Without any government at the international level, the states are left to fend for themselves. This leads to states taking every possible step to expand their capabilities in every sphere, be it economy or military, to defend itself when the time comes. The states in order to secure themselves forget about the security apprehension of the neighbori ng states and compel them to take counter-measures to enhance their security. They begin to prepare for the worst, and this common search for security leaves them more insecure then they were before. A case in example talked about in our class on National Security would be India acquiring nuclear capabilities, which put pressure on Pakistan to get nuclear weapons. The process, which started in 1960s, and 70s has left India more insecure now then ever before as Pakistan has refused to agree with a no first-use policy on nuclear weapons like India. It purportedly has more nuclear warheads than India according to the estimates of many reputed think tanks internationally. Jervis identifies a number of the factors associated with security dilemma that impede states ability to work cooperatively towards a mutually desired goal of general security. He mentions intentions, capabilities, creation of buffer states, indications of aggressive intents and incorrect perception of weapons acquired for defensive purposes. The Security Dilemma in Sino-Indian Relations: The scholars of International Relations agree that there would be a geo-political shift from the Atlantic Ocean to the Indian Ocean. And it can be forcefully argued that China and India will dominate the events of the region as rising powers in the international system. Considering the past shared by these two countries after coming to their own, the chances of a classic case of great power competition are numerous. It can be better understood by studying the first Sino-Indian border conflict and the series of skirmishes between them in 1962. The war was a result of tensions that arose during the 1959 Tibetan uprising and the subsequent asylum given to the Dalai Lama after the Chinese Peoples Liberation Army (PLA) took control of the territory. India on its part can also be blamed for adopting a Forward Policy intended to demonstrate its control of the disputed areas. Fifty years have now been passed since the Sino-Indian conflict and the perceptions in both the countries about each other still remain highly suspicious. There has been constant tussle over various issues between these two countries ranging from Chinas security ties with countries in the South Asian-Indian Ocean region to Indias growing interest in the South China Sea and areas China considers as its sphere of influence. India with its Look East policy has been seeking for deeper engagements with the countries earlier known as Indochina. China on the other hand has long supported Pakistan, Indias archrival, with its nuclear program and infrastructure development. These two countries have left no stone unturned to rattle each other over their actions, which are skeptically viewed and enlarged by hostile media on both sides. It has become one of the most significant factors for the deep-rooted suspicion between the two Asian giants. In this classic Great Power rivalry, China is trying hard to win by keeping New Delhi occupied within the South Asian region. China considers itself as a global power while wants to keep India as only a regional power limited to South Asia. Indias recent ascent in the international scenario with its billion-plus population and growing economy has raised eyebrows in China. The strategy China has applied is to keep aiding Pakistan in its relations with India, which will keep it occupied in the South Asian region and China can expand in the Indo-Pacific till then. While China has slowly inched towards equidistance between India and Pakistan, it continues to have a pronounced tilt towards Pakistan, which casts an inevitable shadow over the Sino- Indian relationship. Chinas other major patron-client relationship in the region is with Myanmar. This is less threatening from Indias standpoint, since Chinas interest in the relationship is not India- centric, and India for its part is consciou sly seeking to upgrade its own ties with Myanmar with some limited success. The notion of security dilemma throws substantial light on the complex relationship between China and India since the past six decades. Conclusion: As the two powers become more economically interlinked war becomes a secondary or a last resort option for them. The decision-makers in both New Delhi and Beijing are conscious of this fact. A key question that remains is whether India and China will remain satisfied with relatively small strategic forces or whether they will seek to develop large, operationally deployed forces.  [11]  India and China are expected to further spread their Spheres of Influence in the Indo-Pacific region with the US willing to support New Delhi as part of its own forward policy in the region. India has to tackle one of the major problems faced in democratic countries that being more reactive than pro-active hampers the policymaking.  [12]  The reason behind this is that the political class in India is not much familiar to international relations and foreign policy receives very little emphasis in the course of day-to-day politics. Though Prime Minister Dr. Manmohan Singh is not a classic profess ional politician, and could even be considered more of a statesman, the tendency to look inward has prevented a more active engagement with the outside world.

Computers :: essays research papers

Computers The Computer that you know these days is a small thing that sits on a desk in your room that is composed of a monitor, keyboard, mouse and a small box. But computers have changed so much that if you seen old computer you would never recognize it. The first computer was built in the early 17 hundreds. You probably heard that the first computer was made in the 1950’s but computers have been around for hundreds of years.   Ã‚  Ã‚  Ã‚  Ã‚  All a computer is is something that calculates number. So these computers of the 1700’s were made from gears that worked together to make a answer. â€Å"In the nineteenth century, Englishman Charles Babbage designed a steam powered machine that could calculate square roots, cube roots and other exponential functions.† (1) The first computer was an abacus. â€Å"The Chinese abacus consists of a wooden frame divided into an upper and lower section.† (2) These are all computer that have been around 100’s of years.   Ã‚  Ã‚  Ã‚  Ã‚  Latter in the 20th century the government started to work on a top-secret project. That was the birth of type of computer. Similar to your computer but still very vary different. You would probably still would have never have guest what it is. The computer had no screen and it was the size of a office building. This computer was programmed differently too instead of typing in to a computer they had to make cards with holes in it that stood for different thing for it to do. They first had to make a program for typing so that they could have a keyboard connected to it. But still that was not good enough they need a program so that they could use the keyboard program on the system. This is called a operating system. The operating system is a lot like windows, it’s what keeps your computer interactive with you. But at that time they didn’t have a operating system and had to create one. One of the first operating systems open to the public was DOS.   Ã‚  Ã‚  Ã‚  Ã‚  The computer for years had been improved to smaller and smaller parts to run it faster and faster. Soon the computer was the size of a house. By then everyone knew about a computer. It was not until 1985 that the computer industry was able to take off and become one of the most important necessities in this world.

F. Scott Fitzgerald’s The Great Gatsby - Importance of Money :: Great Gatsby Essays

   Gatsby’s Money  Ã‚      Three works Cited  Ã‚  Ã‚   Materialism started to become a main theme of literature in the modernist era. During this time the economy was good causing jazz to be popular, bootlegging common, and an affair meaning nothing (Gevaert). This negative view of money and the gross materialism in F. Scott Fitzgerald’s The Great Gatsby serves to be a modern theme in the novel. Throughout the novel, the rich possess a sense of carelessness and believe that money yields happiness.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   During the whole story, the rich have a sense of carelessness of money and material goods that are usually unobtainable by most. Prime examples of this carelessness are the huge parties that Gatsby throws; everybody who is anybody would attend: the party guests â€Å"[arrive] at twilight . . .† (Fitzgerald 111) and stay until daybreak, and â€Å"sometimes they [come] and [go] without having met Gatsby at all, [come] for the party with a simplicity of heart that [is] its own ticket of admission† (45). Gatsby puts enormous amounts of money into these parties, even though he does not enjoy them one bit. He, however, continues to have them because he believes happiness can be bought (101), that the glitz and glitter will ultimately bring Daisy to love him (Swilley). To Gatsby, he must continue to throw these parties. Gatsby is new money and he has to show off his money and prove to the world that he is rich (Karen). In addition t o his elaborate parties, he wears extravagant pink suits with gold ties and drives an eye-catching yellow car. All this he does in order to gain Daisy’s attention (Gatsbylvr). In contrast, the opposite is true for Tom. Karen says that Tom is old money and, therefore, does not have to show the world that he has money. Tom does not need Gatsby’s flashiness; his house is arranged to his liking and he seems to be more conventional -- Tom rides horses as opposed to driving a flashy car (Karen). The idea of money being able to bring happiness is another prevalent modernist theme found in The Great Gatsby. According to Sparknotes, Fitzgerald acts as the poster child for this idea. He, himself in his own life, believes this as well. He puts off marrying his wife until he has enough money to support her (SparkNotes). Fitzgerald’s delay to marry his wife and Gatsby’s quest to buy Daisy’s love are parallel (Gatsbylvr).

Employee Engagement and Grievance Handling Essay

Title of the Project Employee Engagement and Grievance Handling Process Statement about the Problem This topic has been chosen because in every organization, employee engagement activities are conducted as employee  productivity  is clearly connected with employee engagement. It is a  business management  concept. An â€Å"engaged employee† is one who is fully involved in, and enthusiastic about his work, and thus will act in a way that furthers their  organization’s interests. Thus, engagement is distinctively different from employee satisfaction, motivation and organizational culture. An integral part of employee engagement is a strong grievance handling mechanism. Objectives and Scope of Study a. Analyze the Employee Engagement activities that are being done at ‘Indigo’and the outcomes of these activities. b. Understand the process mapping for employee engagement. c. Techniques used for engaging employees in our organizationd. Grievance handling process e. Introduction and types of grievances. f. Discuss the grievance handling process at organizational, process, project ; individual levelg. Methods used in grievance handling h. Understand how Employee Engagement activities and Grievance Handling processes go hand in hand. Methodology Research methodology talks about data collection of the project work. The data collection as such is divided into:I. Primary Data a. Questionnaire survey b. Face-to-face discussion with existing employees who are there in the organization for more than six months or so. c. Discussion with Human Resource specialists. II. Secondary Data 1) Journals 2) Company records and reports 3) Internet Searches 4) External websites 5) On line survey conducted by company.

Shadow Kiss Chapter 18

Eighteen EVERYTHING BECAME FUZZY after that. I had vague impressions of moving in and out of consciousness, of people saying my name, and of being in the air again. Eventually, I woke up in the school's infirmary and found Dr. Olendzki looking down at me. â€Å"Hello, Rose,† she said. She was a middle-aged Moroi and often joked that I was her number one patient. â€Å"How are you feeling?† The details of what had happened came back. The faces. Mason. The other ghosts. The terrible pain in my head. All of it was gone. â€Å"Fine,† I said, half-surprised to be saying those words. For a moment, I wondered if maybe it had all been a dream. Then I looked beyond her and saw Dimitri and Alberta looming nearby. The looks on their faces told me the events on the plane had indeed been real. Alberta cleared her throat, and Dr. Olendzki glanced back. â€Å"May we?† Alberta asked. The doctor nodded, and the other two stepped forward. Dimitri, as always, was a balm to me. No matter what happened, I always felt a little safer in his presence. Yet even he hadn't been able to stop what had happened at the airport. When he looked at me like he was now, with an expression of such tenderness and concern, it triggered mixed feelings. Part of me loved that he cared so much. The other part wanted to be strong for him and didn't want to make him worry. â€Å"Rose†¦Ã¢â‚¬  began Alberta uncertainly. I could tell she had no clue how to go about this. What had happened was beyond her realm of experience. Dimitri took over. â€Å"Rose, what happened back there?† Before I could utter a word, he cut me off. â€Å"And do not say it was nothing this time.† Well, if I couldn't fall back on that answer, then I didn't know what to say. Dr. Olendzki pushed her glasses up the bridge of her nose. â€Å"We only want to help you.† â€Å"I don't need any help,† I said. â€Å"I'm fine.† I sounded just like Brandon and Brett. I was probably only one step away from saying, â€Å"I fell.† Alberta finally regained herself. â€Å"You were fine when we were in the air. When we landed, you were most definitely not fine.† â€Å"I'm fine now,† I replied stonily, not meeting their eyes. â€Å"What happened then?† she asked. â€Å"Why the screaming? What did you mean when you said we needed to make ‘them' go away?† I briefly considered my other fallback answer, the one about stress. That sounded completely stupid now. So, again, I said nothing. To my surprise, I felt tears build up in my eyes. â€Å"Rose,† murmured Dimitri, voice as soft as silk against my skin. â€Å"Please.† Something in that cracked me. It was so hard for me to stand against him. I turned my head and stared at the ceiling. â€Å"Ghosts,† I whispered. â€Å"I saw ghosts.† None of them had expected that, but honestly, how could they have? Heavy silence fell. Finally, Dr. Olendzki spoke in a faltering voice. â€Å"W-what do you mean?† I swallowed. â€Å"He's been following me for the last couple of weeks. Mason. On campus. I know it sounds crazy – but it's him. Or his ghost. That's what happened with Stan. I locked up because Mason was there, and I didn't know what to do. On the plane†¦ I think he was there too †¦ and others. But I couldn't exactly see them when we were in the air. Just glimpses†¦ and the headache. But when we landed in Martinville, he was there in full form. And – and he wasn't alone. There were others with him. Other ghosts.† A tear escaped from my eye, and I hastily wiped at it, hoping none of them had seen it. I waited then, not sure what to expect. Would someone laugh? Tell me I was crazy? Accuse me of lying and demand to know what had really happened? â€Å"Did you know them?† Dimitri asked finally. I turned back and actually met his eyes. They were still serious and concerned, no mockery. â€Å"Yeah †¦ I saw some of Victor's guardians and the people from the massacre. Lissa's†¦Lissa's family was there too.† Nobody said anything after that. They all just sort of exchanged glances, hoping perhaps that one of the others might shed light on all this. Dr. Olendzki sighed. â€Å"Could I speak with the two of you privately?† The three of them stepped out of the examining room, shutting the door behind them. Only it didn't quite catch. Scrambling off the bed, I crossed the room and stood by the door. The tiny crack was just enough for my dhampir hearing to pick up the conversation. I felt bad about eavesdropping, but they were talking about me, and I couldn't shake the feeling that my future was on the line here. † – obvious what's going on,† hissed Dr. Olendzki. It was the first time I'd ever heard her sound so irate. With patients, she was the picture of serenity. It was hard to imagine her angry, but she was clearly pissed off now. â€Å"That poor girl. She's undergoing post-traumatic stress disorder, and it's no wonder after everything that's happened.† â€Å"Are you sure?† asked Alberta. â€Å"Maybe it's something else†¦Ã¢â‚¬  But as her words trailed off, I could tell she didn't really know of anything else that would explain it. â€Å"Look at the facts: a teenage girl who witnessed one of her friends getting killed and then had to kill his killer. You don't think that's traumatic? You don't think that might have had the tiniest effect on her?† â€Å"Tragedy is something all guardians have to deal with,† said Alberta. â€Å"Maybe there's not much to be done for guardians in the field, but Rose is still a student here. There are resources that can help her.† â€Å"Like what?† asked Dimitri. He sounded curious and concerned, not like he was challenging her. â€Å"Counseling. Talking to someone about what happened can do worlds of good. You should have done that as soon as she got back. You should do it for the others who were with her while you're at it. Why doesn't anyone think of these things?† â€Å"It's a good idea,† said Dimitri. I recognized the tone in his voice – his mind was spinning. â€Å"She could do it on her day off.† â€Å"Day off? More like every day. You should pull her from this entire field experience. Fake Strigoi attacks are not the way to recover from a real one.† â€Å"No!† I had pushed open the door before I realized it. They all stared at me, and I immediately felt stupid. I'd just busted myself for spying. â€Å"Rose,† said Dr. Olendzki, returning to her caring (but slightly chastising) doctor mode. â€Å"You should go lie down.† â€Å"I'm fine. And you can't make me quit the field experience. I won't graduate if you do.† â€Å"You aren't well, Rose, and there's nothing to be ashamed of after what's happened to you. Thinking you're seeing the ghost of someone who died isn't too out there when you consider the circumstances.† I started to correct her on the thinking you're seeing part but then bit it off. Arguing that I'd really seen a ghost wasn't probably going to do me any favors, I decided, even if I was starting to believe that was exactly what I was seeing. Frantically, I tried to think of a convincing reason to stay in the field experience. I was usually pretty good at talking myself out of bad situations. â€Å"Unless you're going to put me in counseling 24/7, you're just going to make it worse. I need something to do. Most of my classes are on hold right now. What would I do? Sit around? Think more and more about what happened? I'll go crazy – for real. I don't want to sit on the past forever. I need to get moving with my future.† This threw them into an argument about what to do with me. I listened, biting my tongue, knowing I needed to stay out of it. Finally, with some grumbling from the doctor, they all decided I would go on half-time for the field experience. It proved to be the ideal compromise for everyone – well, except me. I just wanted life to go on exactly as it had. Still, I knew this was probably as good a deal as I'd get. They decided that I'd do three days of field experience a week, with no night duties. During the other days, I'd have to do some training and whatever bookwork they dug up for me. I'd also have to see a counselor, which I wasn't thrilled about. It wasn't that I had anything against counselors. Lissa had been seeing one, and it had been really useful for her. Talking things out helped. It was just†¦well, this was just something I didn't want to talk about. But if it came down to this or being kicked out of the field experience, I was more than happy to go with this. Alberta felt they could still justify passing me on half-time. She also liked the idea of having counseling going on at the same time I was dealing with fake Strigoi attacks – just in case they really were traumatizing. After a bit more examination, Dr. Olendzki gave me a clean bill of health and told me I could go back to my dorm. Alberta left after that, but Dimitri stuck around to walk me back. â€Å"Thanks for thinking of the half-time thing,† I told him. The walkways were wet today because the weather had warmed up after the storm. It wasn't bathing suit weather or anything, but a lot of the ice and snow were melting. Water dripped steadily from trees, and we had to sidestep puddles. Dimitri came to an abrupt stop and turned so that he stood right in front of me, blocking my path. I skidded to a halt, nearly running into him. He reached out and grabbed my arm, pulling me closer to him than I would have expected him to do in public. His fingers bit deep into me, but they didn't hurt. â€Å"Rose,† he said, the pain in his voice making my heart stop, â€Å"this shouldn't have been the first time I heard about this! Why didn't you tell me? Do you know what it was like? Do you know it was like for me to see you like that and not know what was happening? Do you know how scared I was?† I was stunned, both from his outburst and our proximity. I swallowed, unable to speak at first. There was so much on his face, so many emotions. I couldn't recall the last time I'd seen that much of him on display. It was wonderful and frightening at the same time. I then said the stupidest thing possible. â€Å"You're not scared of anything.† â€Å"I'm scared of lots of things. I was scared for you.† He released me, and I stepped back. There was still passion and worry written all over him. â€Å"I'm not perfect. I'm not invulnerable.† â€Å"I know, it's just†¦Ã¢â‚¬  I didn't know what to say. He was right. I always saw Dimitri as larger than life. All-knowing. Invincible. It was hard for me to believe that he could worry about me so much. â€Å"And this has been going on for a long time too,† he added. â€Å"It was going on with Stan, when you were talking to Father Andrew about ghosts – you were dealing with it this whole time! Why didn't you tell anyone? Why didn't you tell Lissa †¦ or †¦ me?† I stared into those dark, dark eyes, those eyes I loved. â€Å"Would you have believed me?† He frowned. â€Å"Believed what?† â€Å"That I'm seeing ghosts.† â€Å"Well†¦ they aren't ghosts, Rose. You only think they are because – â€Å" â€Å"That's why,† I interrupted. â€Å"That's why I couldn't tell you or anybody. Nobody would believe me, not without thinking I'm crazy.† â€Å"I don't think you're crazy,† he said. â€Å"But I think you've been through a lot.† Adrian had said almost the exact same thing when I asked him how I could tell if I was crazy or not. â€Å"It's more than that,† I said. I started walking again. Without even taking another step, he reached out and grabbed me once more. He pulled me back to him, so that we now stood even closer than before. I glanced uneasily around again, wondering if someone might see us, but the campus was deserted. It was early, not quite sunset, so early that most people probably weren't even up for the school day yet. We wouldn't see activity around here for at least another hour. Still, I was surprised to see Dimitri was still risking it. â€Å"Tell me then,† he said. â€Å"Tell me how it's more than that.† â€Å"You won't believe me,† I said. â€Å"Don't you get it? No one will. Even you †¦ of all people.† Something in that thought made my voice catch. Dimitri understood so much about me. I wanted – needed – him to understand this too. â€Å"I'll†¦try. But I still don't think you really understand what's happening to you.† â€Å"I do,† I said firmly. â€Å"That's what no one realizes. Look, you have to decide once and for all if you really do trust me. If you think I'm a child, too na?ve to get what's going on with her fragile mind, then you should just keep walking. But if you trust me enough to remember that I've seen things and know things that kind of surpass those of others my age†¦well, then you should also realize that I might know a little about what I'm talking about.† A lukewarm breeze, damp with the scent of melted snow, swirled around us. â€Å"I do trust you, Roza. But†¦ I don't believe in ghosts.† The earnestness was there. He did want to reach out to me, to understand†¦but even as he did, it warred with beliefs he wasn't ready to change yet. It was ironic, considering tarot cards apparently spooked him. â€Å"Will you try to?† I asked. â€Å"Or at the very least try not to write this off to some psychosis?† â€Å"Yes. That I can do.† So I told him about my first couple of Mason sightings and how I'd been afraid to explain the Stan incident to anyone. I talked about the shapes I'd seen on the plane and described in more detail what I'd seen on the ground. â€Å"Doesn't it seem kind of, um, specific for a random stress reaction?† I asked when I finished. â€Å"I don't know that you can really expect ‘stress reactions' to be random or specific. They're unpredictable by nature.† He had that thoughtful expression I knew so well, the one that told me he was turning over all sorts of things in his head. I could also tell that he still wasn't buying this as a real ghost story but that he was trying very hard to keep an open mind. He affirmed as much a moment later: â€Å"Why are you so certain these aren't just things you're imagining?† â€Å"Well, at first I thought I was imagining it all. But now †¦ I don't know. There's something about it that feels real†¦ even though I know that isn't actually evidence. But you heard what Father Andrew said – about ghosts sticking around after they die young or violently.† Dimitri actually bit his lip. He'd been about to tell me not to take the priest literally. Instead he asked, â€Å"So you think Mason's back for revenge?† â€Å"I thought that at first, but now I'm not so sure. He's never tried to hurt me. He just seems like he wants something. And then †¦ all those other ghosts seemed to want something too – even the ones I didn't know. Why?† Dimitri gave me a sage look. â€Å"You have a theory.† â€Å"I do. I was thinking about what Victor said. He mentioned that because I'm shadow-kissed – because I died – I have a connection to the world of the dead. That I'll never entirely leave it behind me.† His expression hardened. â€Å"I wouldn't put a lot of stock in what Victor Dashkov tells you.† â€Å"But he knows things! You know he does, no matter how big an asshole he is.† â€Å"Okay, supposing that's true, that being shadow-kissed lets you see ghosts, why is it happening now? Why didn't it happen right after the car accident?† â€Å"I thought of that,† I said eagerly. â€Å"It was something else Victor said – that now that I was dealing in death, I was that much closer to the other side. What if causing someone else's death strengthened my connection and now makes this possible? I just had my first real kill. Kills, even.† â€Å"Why is it so haphazard?† asked Dimitri. â€Å"Why does it occur when it does? Why the airplane? Why not at Court?† My enthusiasm dimmed a little. â€Å"What are you, a lawyer?† I snapped. â€Å"You question everything I'm saying. I thought you were going to have an open mind.† â€Å"I am. But you need to too. Think about it. Why this pattern of sightings?† â€Å"I don't know,† I admitted. I sagged in defeat. â€Å"You still think I'm crazy.† He reached out and cupped my chin, tipping my face up to look at his. â€Å"No. Never. Not one of these theories makes me think you're crazy. But I've always believed the simplest explanation makes sense. Dr. Olendzki's does. The ghost one has holes. But, if you can find out more†¦then we may have something to work with.† â€Å"We?† I asked. â€Å"Of course. I'm not leaving you alone on this, no matter what. You know I'd never abandon you.† There was something very sweet and noble about his words, and I felt the need to return them, though mostly I ended up sounding idiotic. â€Å"And I won't ever abandon you, you know. I mean it†¦ not that this stuff ever happens to you, of course, but if you start seeing ghosts or anything, I'll help you through it.† He gave a small, soft laugh. â€Å"Thanks.† Our hands found each other's, fingers lacing together. We stood like that for almost a full minute, neither of us saying anything. The only place we touched was our hands. The breeze picked up again, and although the temperature was probably only in the forties, it felt like spring to me. I expected flowers to burst into bloom around us. As though sharing the same thought, we released our hands at the same time. We reached my dorm shortly after that, and Dimitri asked if I'd be okay going in on my own. I told him I'd be fine and that he should go do his own thing. He left, but just as I was about to step through the lobby door, I realized my overnight bag was still back at the med clinic. Muttering a few things that would have gotten me a detention, I turned around and hurried back in the direction I'd just come. Dr. Olendzski's receptionist motioned me toward the examining rooms when I told her why I was there. I retrieved the bag from my now-empty room and turned into the hall to leave. Suddenly, in the room opposite mine, I saw someone lying in bed. There was no sign of any of the clinic's staff, and my curiosity – always getting the better of me – made me peek inside. It was Abby Badica, a senior Moroi. Cute and perky were the adjectives that usually came to mind when I described Abby, but this time, she was anything but. She was bruised and scratched up, and when she turned her face to look at me, I saw red welts. â€Å"Let me guess,† I said. â€Å"You fell.† â€Å"W-what?† â€Å"You fell. I hear that's the standard answer: Brandon, Brett, and Dane. But I'll tell you the truth – you guys need to come up with something else. I think the doctor's getting suspicious.† Her eyes went wide. â€Å"You know?† It was then that I realized my mistake with Brandon. I'd come at him demanding answers, which had made him reluctant to share anything. Those who'd questioned Brett and Dane had faced similar results. With Abby, I realized that I just had to act like I already knew the answers, and then she'd give up the information. â€Å"Of course I know. They told me everything.† â€Å"What?† she squeaked. â€Å"They swore not to. It's part of the rules.† Rules? What was she talking about? The royal-bashing vigilante group I'd been picturing didn't really seem like the type to have rules. There was something else going on here. â€Å"Well, they didn't have much of a choice. I don't know why, but I keep finding you guys afterward. I had to help cover for them. I'm telling you, I don't know how much longer this can go on without someone asking more questions.† I spoke like I was a sympathizer, wanting to help if I could. â€Å"I should have been stronger. I tried, but it wasn't enough.† She looked tired – and in pain. â€Å"Just keep quiet until everything's set, okay? Please?† â€Å"Sure,† I said, dying to know what she'd â€Å"tried.† â€Å"I'm not going to drag anyone else in. How'd you even end up here? You're supposed to avoid attracting attention.† Or so I assumed. I was totally making this up as I went along. She grimaced. â€Å"The dorm matron noticed and made me come in. If the rest of the Man? finds out, I'm going to get in trouble.† â€Å"Hopefully the doctor'll send you on your way before any of them find out. She's kind of busy. You've got the same marks as Brett and Brandon, and none of theirs were that serious.† So I hoped. â€Å"The†¦uh, burn marks were a little tricky, but they haven't had any problems.† It was a gamble in my game here. Not only did I have no clue about the specifics of Brett's injuries, I also didn't actually know if those marks Jill had described on him were burns. If they weren't, I might have just blown my insider act. But, she didn't correct me, and her fingers absentmindedly touched one of the welts. â€Å"Yeah, they said the damage wouldn't last. I'll just have to make up something for Olendzki.† A small flicker of hope shone in her eyes. â€Å"They said they wouldn't, but maybe†¦maybe they'll let me try again.† It was at that moment that the good doctor returned. She was surprised to see me still there and told me I needed to get back home and rest. I said goodbye to both of them and trekked back out into the cold. I barely noticed the weather as I walked, though. Finally, finally, I had a clue in this puzzle. Man?.